Shipping policy

ArtisTri Customs Shipping Policy

Thank you for supporting ArtisTri Customs! We are committed to delivering your handmade, one-of-a-kind items with care and efficiency. Please review our shipping policy below for important information about your order.

Processing Time:

  • All orders are processed within 3-5 business days. Please note that as each item is handmade or customized, processing times may vary depending on the product.
  • You will receive an email notification once your order has been shipped, including tracking information.

Shipping Rates:

  • Shipping rates are calculated at checkout based on your location and the size/weight of your order.
  • We offer flat-rate shipping for certain items, which will be clearly stated at checkout.

Shipping Methods:

  • We offer standard shipping through USPS, UPS, or other reliable carriers. Expedited shipping options are available for an additional cost.
  • Orders are shipped from our location in Hudson, NY.

International Shipping:

  • We offer international shipping to select countries. Shipping costs and delivery times will be calculated at checkout based on your location.
  • Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country upon delivery. These charges are not included in the cost of shipping and will be the responsibility of the customer.
  • Delivery times for international orders may vary depending on the destination, but typically take 10-21 business days. Please allow extra time for customs processing.

Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to update.
  • If you have any issues with tracking or delivery, please contact us immediately, and we will assist you.

Delivery Times:

  • Standard delivery typically takes 5-7 business days for domestic orders, but this may vary depending on your location and carrier.
  • Expedited shipping options will be available at checkout for faster delivery.
  • International orders may take 10-21 business days for delivery, depending on the destination and customs processing.

Lost or Damaged Items:

  • ArtisTri Customs is not responsible for lost or damaged items during shipping. However, we will work with you to resolve any issues. Please contact us if your order is lost or arrives damaged, and we will assist in filing a claim with the carrier.
  • If your item is returned to us due to an incorrect address, you will be responsible for the additional shipping charges to resend the item.

Shipping Address:

  • Please ensure your shipping address is correct before completing your order. We are not responsible for delays or lost items due to incorrect address information.

Returns & Exchanges:

  • Due to the handmade nature of our products, we do not accept returns or exchanges unless the item is defective or damaged during shipping. If you have any concerns, please contact us within 7 days of receiving your order, and we will do our best to resolve the issue.

Thank you for supporting ArtisTri Customs and helping us continue to create meaningful, sustainable art!